1. Glasses are no problem.
If your child wears glasses most of the time, then by all means, have them photographed wearing their glasses. We will adjust our lights to eliminate reflection in the lenses.

2. What clothes to wear on picture day.
Wear solid colors, preferably more subdued colors that enhance skin tones and don't distract from your child. Avoid sleeveless tops, slogans, logos and big patterns.

3. Wearing accessories. Suggestions?
Choose accessories that won't distract from your child. Small jewelry and accessories are fine, but nothing too big or distracting.

4. Will you comb my child's hair?
We'll have plenty of combs and adult helpers on hand to prepare your child for their portrait.

5. Relax.
Don't worry about perfect. Smiles can look fake if they're practiced ahead of time. That collick in the hair or a missing tooth shows your child as they are right now.

When is picture day?
Your school will distribute Picture Order Envelopes and reminders with the date of picture day. You can also check here and scroll down to find your school.

How do I order?
Return your Picture Order Envelope to your child's teacher. Our photographer will collect the envelopes on picture day.

When will I receive my finished portraits?
We'll deliver your child's portraits to school within three weeks of picture day.

How do I contact SplendidPortraits?
Contact Customer Service at 1-800-230-4602.

What size are your wallets?
Billfold wallets are 2½ by 3½". Mini wallets are 1¾ by 2½".

How can I purchase a copyright release?
If you purchase a portrait download of your child, you can print and share the image as you like.

What background is on the ID Card?
Schools typically choose a head and shoulder pose against a white background.

What background will be in the yearbook?
Your child's school determines the background used for the yearbook. Schools typically choose blue or gray.

What is retouching?
Retouching softens blemishes and enhance skin tones. It will not necessarily remove all remnants of unwanted artifacts.

What is a Image Download Six Pack?
Upon delivery, download your high resolution portrait image on any six backgrounds. Print, share or post it online.

Can I order a group picture download?
Sorry, we can't send a digital image of other people's children.

Do you offer additional backgrounds?
See all of our backgrounds at SplendidBackgrounds.com.



Most schools offer a make-up day for fall picture day.
Check here and use the drop-down menu to find out if a make-up day is offered at your school.
Can I order after picture day?
No problem. About three weeks after picture day, you'll receive a with your child's image and unique Image Locator Numbers. After that, go to SplendidPortraits.com to place an order.


Can I purchase an Image Download Six Pack after picture day?
Yes, go to SplendidPortraits.com and enter your Image Locator Number.

I forgot my payment on picture day.
Don't worry. You'll receive a with your child's image and Image Locator Numbers. After that, go to SplendidPortraits.com to place an order.


My child was absent on picture day.
Most schools offer a make-up day. Check here and scroll down to find out if your school offers a make-up day.
Check inside your child's portrait envelope.
The is printed on the Package Receipt. We'll need that number to find your child's image.


I don't have a package receipt.
We may be able to find your Image Locator Number using the following information:



Our apologies.
We'll need your printed on the Package Receipt.


So that we can find and print the missing items, please complete the following:

Our apologies.
In most cases, we can find and print your missing group picture with the following information:

Our apologies.
We'll need your from your Package Receipt.


So that we can find and print the corrected items, please complete the following:

Refunds
Please complete the Refund Request Form within 8 weeks of picture day and mail your entire package back to Splendid. Please allow two weeks to process the request. If there is no technical flaw, a $7.50 processing fee may be applied.

Retakes
Most schools offer a make-up day for fall picture day. Check here and use the drop-down menu to find out if a make-up day is offered at your school.

Please have your child bring their entire package, with their , to the photographer and your portrait will be retaken. Keep the group picture if you ordered one.


Premium Retouching
Premium Retouching by our professional graphic artists is available for purchase. Please complete the Retouching Request Form. Please allow two weeks for delivery.



How long until I receive my finished portraits?
If you ordered on picture day, you'll receive your portraits in about three weeks.

My child's image is not on SplendidPortraits.com.
For security reasons, your child's image will not appear on the website. The image you see is a model. Your child's image is on the Picture Order Receipt in your picture package.

Where can I view a selection of backgrounds?
You can view our professionally designed and regionally inspired backgrounds at SplendidBackgrounds.com.

Can I reorder my portraits on a different background?
Yes, enter your Image Locator Number at SplendidPortraits.com, then choose a package and the background of your choice.

I received the wrong background.
Please complete the information below so that we can find and print a replacement package.

What is an Image Download Six Pack?
Upon delivery, download your high resolution portrait image on any six backgrounds. Print, share or post it online.

Can I purchase an Image Download Six Pack after picture day?
Yes, go to SplendidPortraits.com and enter your Image Locator Number.

How do I receive my download?
Go to SplendidTown.com and enter your Image Locator Number printed on the package receipt. Your images will be emailed to you.

Can I order a group picture download?
We're sorry but we're unable to send a digital image of other people's children.

I couldn't get my image download from SplendidTown.com.
In most cases, we can locate your child's image and send it to you with the following information:

When will I receive my yearbook?
For security purposes, yearbooks are distributed by your school on a date determined by the school.

Why is a $1.47 fee applied for yearbook purchases?
Our fee offsets credit card and processing charges.

How can I order? I can't find my school yearbook online.
It may be after your school's online ordering deadline. Check with your school for ordering options.

Have I already ordered a yearbook?
We'll determine your order status using the information below.








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