About two weeks after picture day, your child will receive a Second Chance Order Receipt with a proof and a unique individual and class image locator number. After that, you’ll be able to go to SplendidPortraits.com to place an order.

Your child's image locator number is printed on the receipt inside your child's portrait envelope.

Yes, return to the home page of this website, enter your image locator number, and choose your background.

If you ordered at school you’ll receive your portraits in about three weeks. If you ordered online, you’ll receive your portraits in about one to two weeks.

Most schools offer a Make-Up Day. Check with your school office to get the date.

Don’t worry. You will receive a second chance order receipt with your child’s image and an image locator number. You will then be able to order a picture package on this website.

Please complete the Package Correction Form and we’ll mail you the missing part.

We’d be happy to get that fixed for you. Please let us know what you ordered by completing the Package Correction Form.

Please complete the Package Correction Form and be sure to include the Background Number you want for your portrait.

Please complete the Package Correction Form and be sure to include the correct spelling of your child’s name.

We’d be happy to get that fixed for you. Please complete the Package Correction Form.

Our portraits are Satisfaction Guaranteed so if you don't like it we'll take it again or give you a refund.

You may have left off the letter which precedes your image locator number.

This is a high resolution image that allows you to print, share and even post your portrait to Facebook®. If your package does not include a download, you can purchase one at SplendidPortraits.com.

For security reasons, your child’s image will not appear on the website. The image you see is a model. Your child’s image is on the receipt in your picture package.

Our fee offsets credit card and processing charges.

If you purchased a download with your package, log on to SplendidTown.com and enter your image locator number.

Sorry, we are unable to send a digital image of other people’s children.

Our filter softens blemishes and enhances skin tones. If you want hand retouching by a professional graphic artist, this service is available for a fee of $30. Please contact our Customer Service Representatives at 866.847.2814 for more information.

Even though you purchased school portraits of your child, the original image remains the property of SplendidPortraits. A Copyright Release may be obtained by purchasing the digital image of your portrait at SplendidPortraits.com.

Unfortunately, we only keep our images in our systems for six months after picture day, so those images are no longer available.

SplendidPortraits
7297 Lee Highway, Suite L
Falls Church, VA 22042